Legal

Privacy Policy

Last updated: May 16, 2026

1. About TrueNorth Solutions Ltd.

TrueNorth Solutions Ltd. (“TrueNorth,” “we,” “us,” or “our”) is a corporation registered in the Province of Newfoundland and Labrador, Canada, providing GIS software and consulting services to Canadian municipalities and organizations.

TrueNorth Solutions Ltd.
P.O. Box 78, 72 Barrisway Drive
Terrenceville, NL  A0E 2X0
Canada
info@truenorthgis.ca

2. Scope and Applicable Law

This Privacy Policy governs the collection, use, and disclosure of personal information by TrueNorth in connection with our website (truenorthgis.ca) and our software products (MunicipalGIS, LandGazette AI). We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.

3. What Personal Information We Collect

We collect personal information only as necessary to provide our services. This may include:

  • Contact information: name, email address, phone number, job title, organization.
  • Usage data: IP addresses, browser type, pages visited, and session duration collected via server logs and analytics.
  • Inquiry data: information you provide when completing contact or demo request forms.
  • Municipal data: GIS and spatial data provided by client municipalities under our Data Processing Agreement. This data is processed as a service and is not used for any secondary purpose.

4. How We Use Personal Information

We use personal information to:

  • Respond to inquiries and provide requested services.
  • Send service-related communications (invoices, renewal notices, support responses).
  • Improve our website and software products.
  • Comply with legal obligations.

We do not sell, rent, or trade personal information to third parties for marketing purposes.

5. Data Residency

All personal and municipal data processed by TrueNorth is stored on servers located in Canada. We do not transfer data outside of Canada without the explicit consent of the data subject or as required by law.

6. Cookies and Tracking

Our website uses cookies necessary for basic functionality (session management). We do not use third-party advertising cookies or cross-site tracking. You may disable cookies in your browser; note that some website features may not function correctly without them.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for a maximum of 24 months. Municipal GIS data is retained according to the terms of the applicable service agreement.

8. Your Rights Under PIPEDA

You have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Withdraw consent to the collection or use of your personal information (subject to legal or contractual restrictions).
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact us at info@truenorthgis.ca. We will respond to verified requests within 30 days.

9. Security Measures

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information we hold. This includes encryption of data in transit (TLS) and at rest, access controls, and regular security reviews.

10. Third-Party Services

Our website may link to third-party services. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify affected clients of material changes via email. Continued use of our services following notice of a material change constitutes acceptance of the updated policy. The effective date at the top of this page indicates when this policy was last revised.

12. Contact Our Privacy Officer

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Privacy Officer
TrueNorth Solutions Ltd.
P.O. Box 78, 72 Barrisway Drive
Terrenceville, NL  A0E 2X0
info@truenorthgis.ca