1. About TrueNorth Solutions
TrueNorth Solutions is a sole-proprietor technology firm registered in Newfoundland and Labrador, Canada, operated by Daniel Myles of Terrenceville, NL. We provide IT managed services, the MunicipalGIS municipal platform, and custom software engineering.
Contact: contact@truenorthgis.ca | 1 (709) 277-7476
2. Scope
This policy covers: (a) this marketing website at truenorthgis.ca; (b) the MunicipalGIS platform at gis.gov; and (c) any information you submit to us directly via email, phone, or our contact form.
3. Information We Collect
3.1 Website visitors
When you visit this website, our web server logs your IP address, browser type, referring URL, and pages viewed. This data is used only for security and performance monitoring and is not shared with third parties.
3.2 Contact form submissions
When you use the contact form on this site, we collect your name, email address, phone number (optional), organization name (optional), and message. This information is used solely to respond to your inquiry.
3.3 MunicipalGIS platform data
The MunicipalGIS platform stores municipal infrastructure asset data provided by client municipalities. This data is owned by the municipality and is stored exclusively in Canada (OVH Montréal data centre). TrueNorth Solutions does not use, sell, or disclose municipal data to third parties except as required by law.
4. Cookies
This website uses only essential cookies required for WordPress functionality (session management, login state). We do not use analytics, advertising, or third-party tracking cookies.
5. Data Retention
Contact form submissions and email correspondence are retained for up to 3 years for business record purposes and then deleted. MunicipalGIS platform data is retained for the duration of the client's subscription and deleted within 30 days of subscription termination unless the client requests an export.
6. Disclosure
We do not sell personal information. We may disclose personal information to: (a) service providers necessary to operate our services (e.g., hosting providers) under written confidentiality agreements; (b) law enforcement or regulatory authorities when required by Canadian law.
7. Your Rights
Under PIPEDA and applicable provincial privacy legislation, you have the right to request access to your personal information, request corrections, and request deletion. To exercise these rights, contact us at contact@truenorthgis.ca.
8. Canadian Jurisdiction
TrueNorth Solutions operates under the laws of Canada and the Province of Newfoundland and Labrador. This policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be noted with a revised effective date at the top of this page.
10. Contact
Questions or requests about this policy:
TrueNorth SolutionsDaniel Myles
Terrenceville, Newfoundland and Labrador, Canada
contact@truenorthgis.ca
1 (709) 277-7476